Policy Analysis Services
ELUCKYGAME provides professional policy consulting services to help partners understand industry regulations, market policies and related compliance requirements. Through accurate information and guidance, we assist partners to avoid risks, optimize operational strategies, and achieve compliance and efficient operations.
Consumer Rights Protection Policy
Product quality assurance
ELUCKYGAME strictly controls product quality, selects…
Return and Refund Policy
ELUCKYGAME is committed to providing users with a conveni…
Privacy Protection
ELUCKYGAME attaches great importance to user privacy and…
Customer Care Support
ELUCKYGAME adheres to the principle of user first and provid…
Merchant entry policy
Merchant entry conditions
ELUCKYGAME welcomes high-quality merchants to join us and work with us to create an innovative entertainment e-commerce ecosystem. The conditions for entry are as follows:
Legal qualifications
Provide valid business qualifications such as business license and tax registration certificate.
Product quality
Ensure that the products meet industry standards and have complete quality inspection reports.
Good reputation
The merchant must have no major illegal records and have a good business reputation.
Category matching
The product category must meet the positioning of the ELUCKYGAME platform and user needs.
Service capabilities
Have stable supply capabilities and a complete after-sales service system.
Merchant Rights
ELUCKYGAME provides all-round support to merchants, helping partners achieve efficient growth and brand enhancement
Platform promotion
Enjoy multi-channel exposure opportunities on the platform, including homepage recommendations, event zones and customized promotion plans to enhance brand awareness.
Traffic support
Introduce more accurate traffic to merchants through platform entertainment activities, live broadcast interactions and social sharing.
Data support
Provide professional data analysis and operational suggestions to help merchants optimize product display and sales strategies.
Technical support
Equipped with efficient technical tools and convenient operation background, simplify management processes and improve operational efficiency.
Exclusive service
Enjoy one-on-one service from exclusive account managers, respond to merchant needs in a timely manner, and solve operational problems.
Flexible cooperation
Diversified cooperation models, support joint marketing, customized activities and cross-border cooperation to achieve diversified development.
Merchant Responsibility
Merchants who enter ELUCKYGAME must fulfill the following responsibilities to ensure that they provide users with high-quality products and services
Timely delivery
strictly deliver according to the promised time of the order, ensure logistics distribution efficiency, and avoid delayed delivery.
Honest sales
Honest sales: abide by platform rules, eliminate false propaganda, malicious price competition and other behaviors, and maintain a fair trading environment.
Product quality
ensure that the goods sold meet national and industry quality standards, and do not sell counterfeit, inferior or prohibited goods.
Legal operation
Legal operation: comply with relevant laws and regulations, ensure compliance with business activities, and provide true and valid enterprise qualifications and product information.
Perfect after-sales
Perfect after-sales: provide efficient and friendly after-sales service, properly solve user returns and complaints, and protect consumer rights.
Data confidentiality
strictly protect user privacy and transaction information, and comply with the platform's relevant regulations on data security.
Settlement process
01
Submit qualification review
When applying to join the ELUCKYGAME platform, merchants need to submit the following qualification materials for review:
- Submit your application
Merchants fill out and submit the settlement application form through the merchant settlement entrance of the ELUCKYGAME platform, and provide company qualifications, product information and other necessary information.
- Qualification review
The platform will review the information submitted by the merchant to ensure that the merchant meets the entry requirements. Once the review is passed, the merchant will be notified to proceed to the next step.
02
Sign the agreement and upload the product
After completing the contract and uploading the product, the merchant can start formal operation.
- Signing of the Agreement
The merchant signs a cooperation agreement with ELUCKYGAME to clarify the rights and obligations of both parties and officially confirm their entry.
- Product upload
Merchants upload product information, pictures and prices according to the platform requirements, and fill in product classification and details.
03
Platform training, product release
When applying to join the ELUCKYGAME platform, merchants need to submit the following qualification materials for review:
- Platform training
The platform provides merchants with relevant operational training to help them become familiar with platform rules, backend management and optimization strategies.
- Release products
After the merchant passes the review, the product is put on the platform and starts accepting user orders.
Merchant Responsibility
Product quality assurance
Merchants must ensure that the goods they sell comply with national and regional laws and regulations and provide qualified quality assurance…
Follow platform regulations
Merchants must comply with the rules of the ELUCKYGAME platform, including but not limited to product upload requirements…
Customer support services
Merchants need to provide comprehensive after-sales services, including product returns, exchanges, refunds, etc. Merchants should handle consumers’ relevant.